Payroll Administrator - FTC

As a Payroll Administrator, you will provide first-line support for HR and payroll operations across the UK and Ireland. You’ll ensure accurate and timely payroll processing, maintain data integrity, and support HR administrative tasks while delivering a positive employee experience.

First line support – Payroll and HR Operations

• Serve as the first point of contact for employees, managers, and HR teams, resolving queries and escalating only when necessary
• Manage shared Payroll and HR Operations inboxes, responding promptly using SOPs, FAQs, and policy guidance
• Ensure service level agreements (SLAs) are met while maintaining a high standard of employee experience
• Support ad-hoc administrative tasks as required

Payroll administration

• Administer end-to-end weekly payroll for approximately 250 Ireland-based employees, verifying changes against HR system data
• Collaborate with team members to process UK and Ireland payrolls, with initial focus on Ireland and expected cross-training for full coverage
• Ensure accurate data uploads from SuccessFactors to payroll systems (ADP and AccessHR)
• Manage manual payments and advances, ensuring proper recovery and documentation
• Administer statutory payments and conduct variance analysis and payslip checks prior to payroll commit
• Reconcile payroll elements and prepare audit and finance reports
• Submit monthly HMRC/ROS returns and support year-end processes (e.g., P60s, P11Ds, P21s)
• Submit pension contributions and changes to providers, ensuring documentation is accurately recorded

HR Operational administration

• Support HR processes and administrative tasks, including ad-hoc requests
• Collate, verify, and submit payroll changes via DGS in line with deadlines
• Manage leave and absence processes, including family-friendly and sick leave requests
• Assist with benefits administration, including renewals and bonus cycles
• Liaise with external providers and issue third-party benefit reports
• Raise purchase orders (POs), resolve invoice queries, and maintain the PO tracker

Data management and accuracy

• Maintain data integrity across HR and payroll systems through accurate entry and updates
• Produce standard monthly reports within prescribed deadlines
• Maintain employee files and archived records in compliance with data privacy standards

Compliance and governance

• Execute monthly SOX controls and submit audit documentation as required
• Support internal and external audits and service reviews
• Stay up to date with payroll legislation and statutory changes to ensure compliance

Contribute to the development and maintenance of process documentation, including SOPs, FAQs, templates, and guidance materials

Essential

• Experience in UK and/or Ireland payroll administration
• Data entry experience
• Understanding of payroll processes and standards.
• Knowledge of payroll software (ADP, AccessHR)
• Data focused. Strong Excel skills and ability to work with large data sets
• Strong written and verbal communication skills
• Problem solving skills
• Team collaboration
• Excellent attention to detail and numerical accuracy
• Ability to manage sensitive data with confidentiality and integrity
• Proactive and confident to suggest new ideas and process improvements
• Ability to adapt to change
• Flexible with a can do attitude
• Curious with willingness to learn

Desirable

• Experience of using HR systems, particularly SAP Success Factors
• Familiarity with ROS/HMRC and Revenue Commissioners systems and portals
• CIPD, CIPP, or IPASS qualification (or working towards) is desirable
• Bachelors degree or equivalent
• Experience with auto-enrolment pensions (UK) and PRSA schemes (Ireland)