Payroll Assistant

Payroll Assistant

Location: Sutton Coldfield

Contract: Full-Time, Permanent, 38.75 hours per week

Salary: £26,650

Join our HR & Payroll team and help us deliver a seamless, accurate, and supportive payroll service.

We’re looking for a Payroll Assistant to support the Payroll Manager and our outsourced payroll provider with the day‑to‑day processing of payroll, reconciliations, and employee queries. This is a great opportunity for someone who enjoys detailed, process‑driven work and wants to grow their career in a dynamic and supportive environment.

The Role

As a Payroll Assistant, you’ll play a key role in ensuring our payroll runs smoothly, accurately, and on time. You’ll be the first point of contact for payroll queries, support statutory and pension processes, and help maintain strong internal controls through checks, audits, and reconciliations.

You’ll work closely with the Payroll Manager, HR colleagues, and operational teams to ensure employees receive the right information and support.

Key Responsibilities

• Support day‑to‑day payroll processing and procedures
• Apply knowledge of statutory payroll regulations
• Assist with pension auto‑enrolment and re‑enrolment requirements
• Act as the first point of contact for payroll queries via phone and email
• Liaise with the Payroll Manager and outsourced payroll provider
• Carry out payroll checks and audits in line with process requirements
• Manage payroll and sickness processes across multiple sickness schemes
• Support full payroll reconciliation activities
• Produce intermediate‑level reports for key stakeholders
• Create local working instructions and process maps for payroll procedures
• Participate in quarterly testing of payroll application updates

Who This Role Would Suit

You’ll thrive in this role if you:

• Have strong organisational skills and a customer‑focused approach
• Enjoy detailed work involving systems, processes, and reporting
• Can work well as part of a team but also manage your own workload
• Are flexible, able to juggle multiple tasks, and respond quickly to stakeholder needs
• Are motivated to learn, grow, and adapt in a changing environment
• Are naturally curious and enjoy problem‑solving
• Communicate confidently with people at all levels

Knowledge, Skills & Experience

Experience

• Experience working with multiple sickness schemes, reconciliations, and both salaried and zero‑hour contracts
• Comfortable working in a dynamic, fast‑changing environment
• Experience supporting payrolls of 1,000+ employees

Education / Qualifications

• Ideally CIPP qualified or working towards it

Technical Skills

• Intermediate Excel skills
• Proficient in Microsoft Office applications
• Experience with cloud‑based Oracle systems (desirable)

General

• Excellent attention to detail
• Ability to work to strict deadlines

What You’ll Bring

You’ll build strong working relationships across HR, key stakeholders, and operational teams, ensuring accurate advice is given and improving overall customer understanding.

What We Offer:

• £26,650 per annum
• 22 Days Holiday + Bank Holidays
• x2 Life Assurance
• Pension Scheme
• Hybrid flexible working (3 days in our Sutton Coldfield office)

What are the next steps?

If this sounds like the right role for you and you're excited to make a data-driven impact in a purpose-led organisation, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us:

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we’re proud to support people through some of life’s most difficult moments.

With over 500 funeral homes across the UK, we’re a trusted presence in local communities, operating under respected and well-known local names. We offer personal and attentive service tailored to each family's needs and wishes.

We’re also part of the wider Dignity Group, uniquely positioned to support every aspect of end-of-life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by planning ahead
• Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care and clarity — from planning and preparation through to the funeral itself, and beyond.

FCA Statement:

Please note that this role is subject to meeting FCA Conduct Rules. By applying, you consent to the necessary checks and assessments carried out during the recruitment process.

Equality, Diversity & Inclusion Statement:

Our vision is to connect with our clients, colleagues, and communities through shared principles - while celebrating our differences. We empower our teams to champion inclusion and actively seek out diverse voices and perspectives. We’re committed to action, accountability, and building a culture of belonging.

Agency Statement:

Unsolicited submissions from agencies will be considered direct applications and no fees will be paid. We reserve the right to close applications early depending on volume - we recommend applying as soon as possible.