Pensions Payroll Administrator

The Service & Team: 

The Cornwall Pension Fund is administered by Cornwall Council and plays a vital role in supporting the financial futures of thousands of individuals across the county. Based in the heart of Truro at Pydar House, our dedicated team of over 40 professionals works collaboratively to manage and deliver the Local Government Pension Scheme (LGPS) for Cornwall.

We are committed to providing a high-quality, customer-focused service to both our members and employers we support. Our work ensures that public sector employees—from local councils to schools and beyond—can look forward to a secure and well-managed retirement.

As a team, we value integrity, transparency, and continuous improvement. We foster a supportive and inclusive working environment where every team member is encouraged to grow, contribute ideas, and make a meaningful impact.

The Role:

As a Payroll Administrator at the Cornwall Pension Fund, you will play a key role in delivering accurate and timely payroll services to approximately 20,000 pensioners. Your responsibilities will include setting up new pensioners on the payroll system, calculating overpayments and underpayments following a pensioner’s death, and providing support to pensioners using our online services. You will also respond to a wide range of enquiries, ensuring a high standard of customer service and support at all times.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.                    

Working Pattern:

You will be required to work from Pydar House, Truro, at least two days per week (pro rata), and to participate in a phone rota between 8:30am and 5:00pm, Monday to Friday.

Please note this vacancy is for 22.2 hours per week; however, applicants who are seeking more hours are still encouraged to apply.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services
   

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here 

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Hayley Brown - hayley.brown@cornwall.gov.uk 

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.