Senior Benefits Specialist

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Senior Benefits Specialist to be part of making this happen.   

Reporting to the Director, Benefits, the Senior Benefits Specialist will serve as a resource for employees and HR personnel for all benefit programs; day to day administration of benefit plans and programs and liaison with vendors for problems resolutions and responsible for data management and file transmissions.

Primary Responsibilities and Duties

• Administers daily benefit enrollments, life event changes, benefit adjustment
• requests and life insurance claims in a timely manner
• Maintains employee benefit files and updates employee records for benefits
• Handles benefit inquiries and complaints to ensure equitable, quick, and courteous resolution when needed, escalating as needed and appropriate
• Supports the leave of absence (LOA) process
• Supports benefits team best practices, including maintaining proper documentation of programs, practices, and processes
• Participates in benefits market research, program design, and vendor selection Processes
• Responds to questions from LOA/disability vendor, internal partners, and Employees
• Assists with compliance and communications
• Helps facilitate new hire benefit orientation and provides information to employees
• Assist in the creation of processes and procedures
• This position is expected to maintain and promote excellent customer service while handling administrative benefit duties including data entry, working with
• employees regarding their benefits and assisting with processes and procedures in accordance with defined criteria

Key Skills

• Ability to prioritize work under time constraints in order to meet project deadlines.
• Ability to effectively communicate complex information accurately and concisely.
• Ability to assimilate and increase knowledge of concepts across a broad range of benefit and health and wellness areas.
• Ability to work independently, and establish appropriate work priorities to meet competing deadlines
• Ability to troubleshoot system issues and resolve user problems as they relate to benefits in the HRIS as well as other external systems

Key Competencies

• Compassion & Empathy: must be able to communicate empathetically with employees to gain a better understanding on their concerns and demonstrate a manner that is willing to help within the limitations of our plans and policies.
• Problem solving: must be eager to learn and deepen subject matter expertise.

• Understand employee and benefit issues and ask questions about possible solutions.
• Communication: ability to communicate clearly with employees, working with more senior team members on complex topics.
• In-depth knowledge and understanding of country specific benefits and leave of absence/disability for the countries assigned to the employee to support.
• The ability to work in a fast-paced fluid environment
• Strong analytical and problem-solving skills

Minimum Qualifications

• Bachelor's degree and minimum 4+ years experience in benefits.
• In-depth knowledge and understanding of country specific benefits and leave of absence/disability for the countries assigned to the employee to support.
• Strong computer skills, Workday experience a plus!

Working knowledge of FMLA, ERISA, HIPPA, COBRA and ACA (for the countries assigned to the employee to support)

Our offer:

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• 28 days annual leave, 8 bank holidays and paid volunteering days off 

• Pension plan employer match 

• Training and career development programs 

• Robust Employee Assistance Program (EAP) with mental health service 

• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. 

• Fertility support and paid parental leave 

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest? Then send us your CV and your references.