Senior Employee Benefits Administrator

We're looking for an experienced Senior Employee Benefits Administrator to join our Employee Benefits team. This is a key role for someone with ambition for career progression who enjoys managing client portfolios, providing high-quality administrative and consultative support, and helping deliver a first-class employee benefits experience.

You'll manage the day-to-day running of client accounts across a range of benefits including Pensions, Life Insurance, Income Protection, Group Risk, Group Healthcare, and Flexible Benefits. You will also act as a central point of contact for clients, ensuring their benefits are administered efficiently while supporting and coaching developing administrators in the team.

What you'll be doing

• the day-to-day running of client accounts across a range of pensions, life insurance, income protection, group risk, group healthcare, and flexible benefits

• co-ordinating and undertaking all administration in relation to the schemes

• updating member data, renewals, claims data, communication materials and other associated queries

• training and coaching of developing administrators in the team

• managing client affairs promptly and accurately

• building effective working relationships with colleagues, clients, and external contacts

What we're looking for (essential)

• minimum three years' experience in an employee benefits-related role

• experience in pension administration, risk benefits, and healthcare benefits

• ability to communicate clearly and precisely, both verbally and in writing

• experience of dealing with a range of SME and corporate clients

• proactive, able to work independently while collaborating with a team

• positive attitude with the ability to work under pressure while maintaining attention to detail

What success looks like

• efficient and accurate administration of client portfolios

• strong client relationships and satisfaction

• effective support and coaching for developing team members

• high attention to detail and service excellence

Perks and benefits 

💰 competitive salary (depending on experience)
⏰ 34.5-hour working week
🏥 health cash plan (Core Level 1)
💼 5% employer/5% employee pension
💖 4x salary life assurance and group income protection
🎉 25 days’ holiday plus statutory (increasing with service)
🏠 hybrid working – a blend of home and office time in Leicester
🌱 training and development opportunities
🤝 a supportive, collaborative team environment 

Ready to take the next step in your employee benefits career with us? Apply today or contact us for a confidential conversation.