Service Control Team Leader | Payroll Services | Lancashire County Council

Service Control Team Leader

Payroll Services 

Preston, Lancashire (with remote/home working too!)

£36,363 to £40,777 (Grade 8)

We are currently recruiting for… 

A methodical and highly efficient Service Control Team Leader to work within the Payroll Service at Lancashire County Council. 

If you have a wealth of recent payroll knowledge and the ability to inspire and engage colleagues, then this is the perfect opportunity to develop your career in the world of payroll. Our main focus is to provide service excellence reaching our daily targets, adhering to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Our service provides support to over 33,000 employees working in public sector organisations and Service Control plays a vital part in achieving our goals. 

It is an exciting time to join us, exploring the possibilities and functions of payroll software to use to our advantage. You will be a proactive leader ensuring your team strive for the best possible outcomes, keeping in line with statutory, legislative, and contractual obligations.

What we are looking for…

Challenge – you must be a highly organised individual who can juggle competing responsibilities whilst overseeing a team of 6 Senior Support Officers – as with any leadership role you will need to deal with the challenge of managing different personalities, ensuring your team remain focused and motivated – you will have the ability to identify the key strengths and weaknesses amongst your team, knowing where to position your resources to achieve the best possible outcomes – we want you to be approachable and monitor workloads and rotas to keep team morale at an all-time high; you will promote development and encourage employees to rise to any challenges but supporting them to work well together

Service Excellence – you will be an expert in your field with experience of working within a customer focused, payroll based setting – we need someone who can hit the ground running with the ability to identify key areas that require additional focus or development – this environment is fast-paced which requires analytical skills and superior attention to detail to ensure we remain compliant, delivering a beneficial payroll experience to any and all clients – you will be self-motivated with a willingness to learn on the job and develop your own knowledge as well as your team of professionals – we want you to be reactive and be able to deal with any legislative changes all while maintaining a smooth process to our payroll customers 

Collaborative – you will be a personable professional being able to form positive and effective working relationships across payroll teams and other service areas – we want an excellent communicator who can get their point across clearly leaving no room for misinterpretation – we are a friendly and welcoming team and believe every colleague is unique with their own speciality – as a team leader you will be able to harness the knowledge and experience you have available, ultimately always ensuring deadlines are achieved – discover what it is like to be part of a payroll service that really makes a difference and become a valued member of our team

Why join us…

Benefits: There's fabulous flexibility and the opportunity to create the work life balance you'll love with up to 32 days annual leave plus bank holidays, 2 additional days at Christmas and then an additional 20 days that can be purchased too – we have a generous Local Authority pension with shared AVC's available then a benefits package which has everything from dog care to day care, holidays at home or abroad, long service awards, Medicash, support groups, cycle to work schemes and eye tests plus much more

Development: you'll get support and development along the journey – there will be time for supportive reflection and supervision for yourself, opportunities for personal growth and development, multidisciplinary initiatives, mentoring, the opportunity to make a difference, feel valued and achieve the job satisfaction you've always wanted

Inclusivity: we don't have a "one size fits all" idealism, we embrace diversity and that includes around personal and family requirements so appreciate that you'll want to be working from home when you can, your hours may vary or change and for us – delivering successful outcomes is more important than watching the clock. 

How to apply…

Please feel free to contact us for an initial informal and confidential chat: Alison Brown (Service Manager) on 01772 536523, Alison.Brown1@Lancashire.gov.uk or Jack.Buckles@Lancashire.gov.uk.

Closing Date: 22^nd March 2026                                  Interviews: w/c 30^th March 2026

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification