Benefits Administrator
Coherent
Full-time
On-site
Glasgow, United Kingdom
Benefits Administrator Jobs
Description
Position Summary:
Administer benefits programs across EMEA including enrollment, changes, and terminations. Ensure compliance with regional regulations and deliver a positive employee experience through accurate processing and timely support
Key Responsibilities:
- Process benefits enrollment, changes, and terminations in HRIS and vendor systems.
- Respond to employee queries about benefits plans, policies, and eligibility.
- Liaise with vendors and brokers to resolve escalated issues.
- Maintain accurate benefits records and ensure data integrity.
- Support annual renewal processes and audits.
- Contribute to benefits communication and education initiatives.
Key Responsibilities:
Education:
- Bachelor’s degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered
- Typically demonstrates proven related experience
Special Skills & Competencies:
- Proven experience in benefits administration in an international setting.
- Proficiency with HRIS and benefits platforms.
- Detail-oriented with strong analytical and problem-solving skills.
- Customer-focused mindset.
- Knowledge of EMEA benefits regulations (including UK auto-enrolment, EU statutory benefits).
- Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).
Key Performance Indicators (KPIs) & SLAs:
- 98% accuracy in benefits processing.
- 95% SLA adherence for query resolution.
- Zero compliance or audit issues.
- ≥95% customer satisfaction ratings