Payroll Manager, FTC, The Savoy Hotel

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Description

Job Title: Payroll Manager

Department: Finance

Salary: £50,000 per annum

Inspired and Supported by: Financial Controller       

Initial 6-month fixed-term contract, extendable subject to business needs

Your purpose will be: Reporting to the Financial Controller, you will take full ownership of the payroll function at The Savoy Hotel. You will manage all aspects of payroll independently, ensuring accurate, compliant, and timely processing for all employees while collaborating closely with the broader Finance team and People and Culture department.

You Will Be Accountable For:

• Taking full ownership of the payroll process, including monthly payroll runs, amendments, bonuses, deductions, taxes, and attachment of earnings orders.
• Ensuring compliance with statutory requirements, HMRC regulations, and Accor internal audit standards.
• Maintaining complete and accurate employee payroll records in the payroll system.
• Liaising with People & Culture department, managers, and employees regarding payroll data, queries, and record maintenance.
• Verifying and processing Service Charge, Gratuity & TRONC payments accurately and on time.
• Handling payroll-related audit queries and providing required documentation.
• Training and supporting line managers and leaders on payroll processes and software.
• Preparing reports and updates on payroll for the Financial Controller and hotel leadership.
• Supporting the Finance team with general queries or ad hoc tasks, fostering collaboration across Finance functions.
• Ensuring confidentiality and security of all payroll information at all times.
• Keeping up-to-date with payroll legislation, Revenue updates, and best practices, implementing changes where necessary.

Qualifications

What you will need to do in this role?

• Proven experience managing payroll independently, ideally within luxury hospitality.
• Strong knowledge of payroll legislation, statutory compliance, and best practices.
• Highly organised with excellent time management and attention to detail.
• Strong analytical skills and ability to problem-solve independently.
• Exceptional communication skills, both verbal and written.
• Self-motivated, proactive, and able to work autonomously while collaborating with a wider team.
• Ambitious and eager to develop your career within luxury hospitality.
• Proficient in payroll software (Alkimi-Payescape) and Microsoft Office.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail