We are hiring a Payroll Officer to join our fast-growing, multi-client payroll bureau serving the UK hospitality sector. This is not a basic processing role but a high-accountability, fast-paced bureau position where ownership, accuracy, and client confidence matter. You will take full responsibility for running payrolls end-to-end for a portfolio of hospitality clients, working within clear controls and standards while maintaining excellent client relationships. If you are confident managing multiple payroll cycles and take pride in delivering payroll right first time… this role is designed for you.
ABOUT US
Williams, Stanley & Co is a leading accountancy firm catering to a diverse range of clients within the hospitality industry, from high street chains to family-run cafes. Our company began with a mission to provide accurate and actionable financial insights to businesses, drawing from our founders’ own experiences in managing multiple rapidly growing ventures.
Driven by a commitment to customer-first accounting, we’ve assembled a team of experienced and trusted accountants who share our vision for excellence. With a strong emphasis on collaboration and expertise, our team operates seamlessly across different locations, including the UK, Philippines and Dubai.
THE ROLE
As a Payroll Officer, you will take ownership of end-to-end payroll processing for a portfolio of clients. You will manage payroll cycles independently, resolve client queries, and ensure compliance standards are maintained at all times. Reporting to the Payroll Manager, you will contribute to delivery excellence, risk reduction, and continuous process improvement. This is a hands-on bureau role requiring pace, structure, and resilience.
WHAT YOU WILL OWN
PAYROLL DELIVERY & COMPLIANCE
• Process weekly, fortnightly, 4-weekly, and monthly payrolls accurately and on time
• Manage full payroll cycle from data collection through submission and reconciliation
• Administer PAYE, NI, pensions, statutory payments, and deductions correctly
• Maintain accurate payroll records and audit-ready documentation
• Support RTI submissions and HMRC correspondence where required
• Manage tronc schemes where applicable
CLIENT OWNERSHIP
• Act as day-to-day payroll contact for your client portfolio
• Resolve queries efficiently and professionally
• Escalate risk issues appropriately and early
• Build client trust through reliability and clear communication
PROCESS & IMPROVEMENT
• Follow established SOPs and control frameworks
• Identify recurring issues and suggest improvements
• Support payroll onboarding and client migrations
• Contribute to automation and system efficiency initiatives
ABOUT YOU
You are an experienced payroll professional who is structured, reliable, and comfortable working in a fast-paced multi-client environment. You take ownership of your payrolls and understand the responsibility that comes with handling people’s pay.
EXPERIENCE & CAPABILITY
• 5+ years payroll experience (bureau or multi-site preferred)
• Strong working knowledge of UK payroll legislation and compliance
• Experience running multiple payrolls independently
• Hospitality payroll experience (including tronc schemes) highly desirable
• Confident using payroll systems and Excel
• CIPP qualified or working towards (desirable)
CORE BEHAVIOURS WE VALUE
• Curiousity / diagnostic mindset
• Control orientation – structured and process-driven
• Calm authority
• Clear confident communicator
• Builds trust through reliability and standards
WHAT WE OFFER
• Hybrid flexible working model
• Career progression and qualification support
• Employee recognition and wellbeing platform
• Employee Assistance Programme & coaching support
• Enhanced parental leave (LOS dependent)
• Birthday leave
• Mental Health Half Days
• Pension scheme
• Increasing holiday with service
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.