Pension & Benefits Specialist (6 month FTC)

Job Description

THE AGENCY

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, form brand marketing services division, and launch a family office advisory practice, among other innovations. Named Most Valuable Sports Agency by Forbes for nine consecutive years, CAA represents more than 3,000 of the world’s top athletes in football, baseball, basketball, hockey, and soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of property sales and sponsorships, media advisory, brand consulting, venue development and strategic advisory, and executive search.

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, London, Nashville, Munich, Shanghai, Beijing, Chicago, Washington, D.C., Singapore, Toronto, Denver, Charlotte, Jacksonville, and Atlanta, among other locations globally.  For more information, please visit www.caa.com.

OVERVIEW

We are seeking a knowledgeable and detail-oriented Pensions and Benefits Specialist to join our HR Operations team on a 6-month fixed-term contract. You will be responsible for delivering seamless day-to-day administration, compliance, and employee support across all pension and benefits programmes. This role is critical in supporting BAU operations as well as contributing to benefits harmonisation and process optimisation projects during a period of transformation. 

Key Responsibilities 

Pensions:

• Administer and manage workplace pension schemes, including auto-enrolment processes, contribution uploads, opt-in/out tracking, and monthly reconciliation. 

• Act as the primary liaison with pension providers (e.g., Aegon, Aviva, Legal & General, etc.)

• Manage joiner/leaver pension processes and employee transfers. 

• Ensure compliance with UK pension regulations and legislative requirements (e.g., The Pensions Regulator, auto-enrolment duties). 

• Coordinate pension communications and support employees with queries. 

Benefits:

• Partner with Benefits Manager to oversee day-to-day operations of core and voluntary employee benefits (e.g., private medical, dental, life assurance, EAP, season ticket loans, cycle to work, etc.). 

• Partner with benefit vendors and brokers to manage renewals, eligibility, enrolments, and queries. 

• Support the annual benefits renewal process, including data gathering and analysis. 

• Maintain accurate benefit enrolment data across HRIS and vendor systems. 

• Handle benefit-related queries from employees and provide education on offerings. 

• Support the creation of communications to enhance the value of the benefit proposition.

• Assist in updating internal pages/templates to ensure these remain up to date.

• Support the delivery of benefits documentation for on-boarding and educating internal partners and employees.

• Lead benefits onboarding sessions and support in ongoing training of wider HR team and colleagues. 

Reporting & Compliance:

• Prepare monthly and ad-hoc reports on pensions and benefits for payroll, finance, and HR teams. 

• Support internal and external audits, ensuring data accuracy and compliance. 

• Ensure GDPR and data privacy standards are maintained across all benefits processes. 

Projects & Process Improvement:

• Contribute to process improvements and documentation of SOPs for pension and benefits administration. 

• Support ongoing benefits harmonisation or integration projects as required. 

• Participate in benefit benchmarking and employee feedback analysis. 

QUALIFICATIONS/REQUIREMENTS

Essential 

• 5+ years proven experience in a pensions and/or employee benefits role within an in-house HR or shared services environment. 

• Strong verbal and written communication skills.

• Strong working knowledge of UK pension legislation, auto-enrolment, and employee benefit programmes. 

• Experience with benefits and pension vendors and platforms. 

• Confident in handling sensitive employee data and queries with discretion. 

• Confident in handling and reconciling large amounts of data. 

• High attention to detail and excellent organisational skills. 

• Proficient in Microsoft Excel and comfortable working with HRIS systems. 

• Experience with Workday, SuccessFactors, or similar HR systems. 

• Familiarity with benefit renewals and broker/vendor management. 

Desirable 

• Knowledge of international benefits (EMEA or global) is a plus. 

• Agile (or general) project management experience.

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.