- Lead the team to drive efficient operational processing through the adoption of automation where possible, application of standardised processes and delivery of a consistent service model
- Lead on delivery of the Payroll Roadmap for the Region
- SME in delivery of new payroll implementations
- Escalation point, to support with payroll errors
- Manage operational costs for your Region, driving a cost leadership mindset.
- Provide Input to the preparation of the annual Global Payroll budget
- Design new payroll policies and processes where needed in collaboration with the Global Process owner
- Support in the design and delivery of the payroll strategy and agreed Global ways of working.
- Align processes for countries with Global Process Owner.
- Maintains a strong high-performing team through effective recruiting, training, coaching, team building, performance management and resource planning.
- Ensure payroll compliance with regional labour laws, minimum wage regulations, tax requirements, and collective bargaining agreements.
- Maintain audit-ready documentation and manage internal or external payroll audits.
- Implement strong internal controls to prevent payroll errors or fraud in high-volume retail environments.
- Fosters and maintains positive relationships with the internal stakeholder groups
- Awareness of changes to current payroll legislation to advise the business on necessary changes
- Management of the external international payroll vendor contracts, including the on-going management of SLAs, service delivery and ensuring compliance to in-country reporting requirements.
- Develop and maintain robust Business Continuity plans for all payrolls
- Lead internal and external audits within supported countries ensuring process improvements are introduced as necessary and in line with audit findings
- Responsible for defining, measuring, and adhering to appropriate Key Performance Indicators (KPIs) established under the service delivery model
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